At Aviva Styles, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help with our hassle-free return and exchange policy.
1. Eligibility for Returns
– Items must be returned within *7 days* of delivery.
– Products must be *unused, unworn, and in their original packaging* with tags intact.
– Items such as undergarments, accessories, and custom orders are *non-returnable* for hygiene and customization reasons.
2. Steps to Return an Item
1. *Contact Us:* Email us at support@avivastyles.com with your order details and reason for return.
2. *Approval:* Once your request is approved, you will receive instructions on how to proceed.
3. *Ship the Item:* Send the product to the provided address using a reliable courier service. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
4. *Confirmation:* After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
3. Refunds
– Approved refunds will be processed to your original payment method within *5-7 business days* after we receive the returned item.
– Shipping charges (if any) are *non-refundable* unless the return is due to an error on our part (e.g., defective or incorrect item).
4. Exchanges
– Exchanges are subject to product availability. If the desired item is unavailable, you may opt for a refund or store credit.
– Contact us within *7 days of delivery* to initiate an exchange. Follow the same steps as the return process.
5. Damaged or Incorrect Items
– If you receive a damaged or incorrect item, please contact us immediately with a photo of the product and your order details.
– We will arrange for a replacement or refund at no additional cost to you.
6. Cancellation Policy
– Orders can be canceled within *24 hours* of placement. After this period, cancellations may not be possible as the order will already be processed.
7. Non-Returnable Items
– The following items are not eligible for return or exchange:
– Undergarments and intimate wear.
– Accessories and jewelry.
– Custom or personalized orders.
– Clearance or sale items.
8. Contact Us
For any questions or concerns regarding our return policy, please reach out to us:
– *Email:* support@avivastyles.com
– *Phone:* +91-6230506906, +91-8219500906
– *Contact Hours:* Monday to Friday, 9 AM – 6 PM IST
Thank you for shopping with Aviva Styles. We’re committed to providing you with the best service and quality!
