At Aviva Styles, we are committed to ensuring that your shopping experience is smooth and satisfying. Below are the details of our shipping policy to help you understand how we deliver your favorite styles to your doorstep.
1. Shipping Locations
– We currently deliver across India. Stay tuned as we expand our shipping services to international destinations in the future.
2. Shipping Charges
– *Free Shipping:* Available on all orders above ₹1,000.
– *Standard Shipping Fee:* A nominal fee of ₹50 will be charged on orders below ₹1,000.
3. Order Processing Time
– Orders are processed within *2-3 business days* of placement. During festive seasons or sales, processing times may be slightly extended.
– You will receive a confirmation email once your order is processed and shipped.
4. Delivery Time
– Standard delivery typically takes *5-7 business days* depending on your location.
– Deliveries to remote or non-metropolitan areas may take slightly longer.
– You will receive a tracking link via email or SMS to monitor your order’s progress.
5. Tracking Your Order
– Once your order is shipped, a tracking number will be provided. Use this to track your delivery status on the courier partner’s website.
– If you face any issues with tracking, feel free to contact our customer support team.
6. Failed Deliveries
– If a delivery attempt fails due to incorrect address or unavailable recipient, our courier partner will attempt a second delivery. If the second attempt also fails, the order will be returned to us.
– For re-delivery, additional shipping charges may apply.
7. Damaged or Lost Packages
– If your package arrives damaged, please report it to our support team within *24 hours* of delivery with photos of the package and product.
– In case of lost packages, we will work with our courier partner to resolve the issue and provide a replacement or refund.
8. Changes to Shipping Address
– If you need to update your shipping address, please contact us within *24 hours* of placing the order. Changes may not be possible once the order is processed.
9. Contact Us
For any shipping-related inquiries, feel free to reach out to us:
– *Email:* support@avivastyles.com
– *Phone:* +91-6230506906, +91-8219500906
– *Contact Hours:* Monday to Friday, 9 AM – 6 PM IST
Thank you for choosing Aviva Styles. We look forward to delivering your favorite outfits to your doorstep with care and efficiency!
